1win Contacts

If you have any questions or problems when you play at 1win, you can ask for help from our support team. It works around the clock and responds to players on several channels of communication.

There are several ways to contact 1win support team.


The bookmaker’s office has only one support email address. If your problem is complex and requires serious consideration, send a letter describing it to contact@1win.xyz.

The letter should only be sent from the e-mail address you specified when registering your account. To get the most detailed and complete response, try to describe your problem in detail and attach screenshots, if necessary.

The answer by mail will come within 12 hours. If you need a faster consultation, use other methods of communication.

It can take a couple of days to get an answer via email.


You can always reach us at +7 (495) 088-88-99.

At this number, support provides immediate assistance and answers to players’ questions. Communication is in English. The hotline is available 24 hours a day.

Please note that this number is international and calls to it will be charged at the rate of your operator.

1win support team speaks English and works 24/7.

Chat on the site

One more way to quickly contact the 1win support team is to write in the live chat on the website. To do this, click on the dialog icon and ask your question in the window that opens.

As soon as at least one operator is available, he will join the chat and give you detailed advice.

If you have an urgent question, you can contact 1win team via the online chat.

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